Umpqua Bank

Software Engineer II

Sep 2019 - Present

• Full stack development as part of an Agile dev team.
• Build and maintain over two dozen internal-use applications including APIs and user interfaces.
• Active participation in Agile ceremonies from design to production to maintenance.
• Work from home office on a geographically dispersed team

PenFed Credit Union

QA Analyst I

Feb 2016 - Sep 2019

• Construction and execution of manual tests on internal and external banking applications.
• Training and leading teams of QA Analysts and user acceptance testers over a wide geographical footprint.

Research Analyst

Jun 2012 - Feb 2016

• User acceptance testing of internal and external applications.
• Processing member requests such as IRAs and Trusts.
• Fixing complex banking issues and communicating with members accordingly via letter, email, or phone.

Member Service Rep

Dec 2011 - Jun 2012

• User acceptance testing of internal applications.
• Addressing member requests via phone in a call center environment.
• Training incoming representatives.